Have an employee who thinks they know everything? Their answers are always right. They dismiss the opinions of others. And they don’t want to collaborate because their way is the only way.
If this sounds familiar, it can be difficult to deal with, especially when you need this person to be open to feedback and gain new skills. So if you have a know-it-all on your team, how do you get them to listen? Here are some tips:
Put yourself in their shoes.
Before you have a conversation with your employee, take a step back. When people act this way, it’s often out of a personal issue, a problem with confidence or a sense of arrogance. They’re not a bad person and might not even realize how their behavior is impacting others. So approach the situation with empathy rather than aggressiveness.
Deal with the problem head-on.
Have a face-to-face conversation with your employee. Explain to them specific ways in which their behavior is causing a problem. When they get defensive and come back with a quick retort, which they likely will, don’t be afraid to challenge them. Be ready with hard facts, examples and information on why their behavior needs to change.
Although know-it-all behavior is nothing short of annoying, don’t get angry with your employee. Keep the conversation constructive and make recommendations for steps to take forward. Perhaps this employee would be great in a leadership role, with the right training. But it’s up to you to clarify goals and help your employee understand and function better as a part of the team.
Be an example.
When it comes to the kind of behavior you want to see in your employee, make sure you’re leading by example and modeling that behavior. Communicate to them that it’s ok to not have the answer to every problem. Many times, the best solutions emerge from situations where everyone is contributing and being heard.
Whatever the outcome, don’t be afraid to confront the know-it-all. If you’ve noticed the problem behavior, then chances are, it’s already impacting morale on the team. It therefore needs to be dealt with swiftly before damage spreads.
If you want to shine in your role, take a look at the training courses we offer at Bingo Traders. Designed specifically for EAs, PAs, Admins, Office Managers,… , these learning opportunities provide the skills and knowledge you’ll need to excel.
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