Relationship management starts as soon as you meet someone. People make their minds up about each other in the first few seconds of meeting, so it is extremely important to make the right impression. Those first impressions last and can decide whether you get what you want from your meeting and perhaps even make the difference between getting a job or not!
The impact you make will be judged (consciously and subconsciously) on the basis of both verbal and non-verbal communication. It is important to note that 93 per cent of the way you come across to other people is determined by your tone of voice, attitude and body language, which includes how confident you appear to be, your behavior and your appearance.
Bill Docherty (trainer, coach and my boss) says: ‘We have an
internal physical filter and when we see people react in a certain
way we will mentally note how they hold their heads, where
they look, how they hold their shoulders, shake hands and how
they make use of space. Our subconscious mind sifts through
all the memories and experiences of different people we have
encountered in our lives. As we do this we will pick out people
who are similar and remember how they acted and what they
were like and how we felt about them. We will then take this
combined knowledge and feelings, bring it forward and attach it
to the people we are meeting.’
If you want to shine in your role, take a look at the training courses we offer at Bingo Traders. Designed specifically for EAs, PAs, Admins, Office Managers,… , these learning opportunities provide the skills and knowledge you’ll need to excel.
Sue France / Photo on Unsplash