We all interpret body language subconsciously most of the time. Whenever you ‘listen’ to body language you must take everything into consideration and nothing in isolation – attitude, tone of voice, what is said, how people look when they say it, what they are trying to achieve when they are
saying it and what their positive intention is. The better we know people, the better we can read their body language. Understanding non-verbal communication improves with practice.
Be aware that there are multicultural differences in body language and gestures (such as waving and pointing), which could be open to misinterpretation. However, facial expressions for anger, fear, sadness and happiness are similar throughout the world.
Your posture, facial expression, eye contact, non-verbal language speak louder than words. People ‘listen’ to body language more than the spoken words. Up to 93 per cent of communication effectiveness is determined by non-verbal behaviour. If you want to mask your true feelings or your immediate reaction to information, then you must be aware of your body language. You may have your voice and words under control but your body language, including micro facial expressions and movement, can give your true thoughts and feelings away. Therefore make sure that when you want to convey a message your body language is congruent with your words in order to give a clear impression and message.
If you are unsure what your boss is conveying to you due to incongruence of body language and words, then ask questions or repeat back what you believe he or she actually means so as to clarify the situation.
If you want to shine in your role, take a look at the training courses we offer at Bingo Traders. Designed specifically for EAs, PAs, Admins, Office Managers,… , these learning opportunities provide the skills and knowledge you’ll need to excel.
Sue France / Photo on Unsplash