You should use a strong confident voice, and one of the most powerful ways to achieve that is to speak slowly.
Reframing the problem will trigger the mind to be creative and to think/do something different. Use the ‘wonderful if’ phrase: ‘Wouldn’t it be wonderful if…’ Use imagination and dreams to come up with many ‘off the wall’ ideas to help your creativity and then something sensible will come out of it. When dealing with conflict situations, there are certain words that would serve better than others in getting your point and feelings across.
|Unhelpful phrases are:||Phrases to replace the unhelpful|
|Yes but…||Yes and…|
|You Should…||I need…|
|You are…||My perception is…|
|The blame lies with…||Let’s find a solution to…|
|You are wrong…||My preference is…|
What I’d like is…
I disagree with you when you say…
|You make me angry I feel…||When…|
If you want to shine in your role, take a look at the training courses we offer at Bingo Traders. Designed specifically for EAs, PAs, HR, Admins, Office Managers,… , these learning opportunities provide the skills and knowledge you’ll need to excel.
Sue France / Photo on Unsplash