You should think carefully about what you want to say and how you want it to come across. You need to keep your communication simple and concise, getting to the point whether you are communicating by e-mail, telephone, or face-to-face meetings. However, you must take care not to be perceived as aggressive when being concise, especially in e-mails. As a rule you should never enter into conflict situations when using e-mail.
The best way to resolve a conflict is face to face so that you can read the other person’s body language as well as actively listen. You will notice when people are anxious, nervous or upset; their voice will become higher pitched and faster and they may have verbal ‘diarrhoea’, often babbling on even when trying to communicate something simple.
When you are speaking face to face it can be irritating to others if you begin to ‘waffle’, especially when they are very busy.
If you want to shine in your role, take a look at the training courses we offer at Bingo Traders. Designed specifically for EAs, PAs, HR, Admins, Office Managers,… , these learning opportunities provide the skills and knowledge you’ll need to excel.
Sue France / Photo on Unsplash