Empathising and putting yourself in other people’s shoes is to be recommended. However, you have to be careful that you do not neglect your own needs and feelings if you empathise too much, as this can lead to your becoming passive or timid.
Some people tend to say ‘I’m sorry’ as a matter of habit and therefore their apologies can appear to be meaningless. If you are standing up for your rights and are being reasonable then there is no need to apologise.
We do not always come across to others in the way we mean to. Whatever has gone on in people’s past influences the way they think and the way they interpret what is being said to them. It is imperative that both parties understand exactly what each other is meaning and have clarity.
If you want to shine in your role, take a look at the training courses we offer at Bingo Traders. Designed specifically for EAs, PAs, HR, Admins, Office Managers,… , these learning opportunities provide the skills and knowledge you’ll need to excel.
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