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Absolute improvement of your daily performance in Office Management & Administrative roles Kuala Lumpur Malaysia


HRDF Claimable!

This in-depth and inspiring 2-3 days course is designed to develop participants’ administrative and interpersonal skills to facilitate the smooth running of an office. The course will focus on specific organisational skills such as arranging meetings, minute-taking, and travel/event management. Also integral to a well-functioning office are interpersonal skills which help to ensure cohesiveness between work colleagues.

Normal Registration Fee: RM929

Course Code: LT16

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Course Content

The role from the principles perspective

  • Delegation 
  • Stakeholder management
  • Project management
  • Event management
  • Travel management
  • Time/diary management
  • Organisational psycho-dynamics – ‘Eyes and ears’
  • Going the extra mile’

The role from the organisation’s perspective 

  • Keeping the principle at his/her most effective
  • Managing meetings
  • Decision making and corporate governance
  • Corruption awareness

The role trough the individual’s perspective

  • Delegation – clear roles and responsibilities
  • Managing upwards
  • Managing conflict – maintaining professionalism 
  • Communication and interpersonal skills
  • Stress management and ‘going the extra mile’
  • The office of the future

Learning Objectives

Learning Objectives

By the end of the course delegates will be able to:

  • Clearly understand the role and duties necessary to provide excellent support to the most senior ministers, directors and managers
  • Carry out their duties more efficiently and effectively
  • Update and raise standards of office management
  • Align personal performance to organisational vision and success
  • Gain a working understanding of project, event and change management
  • Develop interpersonal skills and manage excellent teams
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