Kuala Lumpur, Malaysia
This course is designed to assist personal assistants and other office professional to realize their value and true potential to enable them to execute their duties effectively. Personal Assistants have a highly visible and demanding role organisations. It is imperative for Personal Assistant to equip themselves mentally and emotionally to adapt to the ever-changing organization and business to keep them on tract and in tune with their bosses. This program will do nothing but to equip the Personal Assistants’ needs to meet the ever-increasing expectations from their bosses and managers.
Understand a range of techniques that are required as Interpersonal Skills
Use these techniques to build an effective interpersonal process
Appreciate different perspectives on conflict within the organization
Employ various conflict handling strategies and styles
Differentiate between different types of problems
Implement two effective planning implementation techniques
Understand why problem solving can sometimes fail within organizations
Identify organizational influences on stress
Identify stress and the individual by detailing individual personality profiles
WHO WILL YOU MEET?
Executive Secretaries / Assistants ,Administrators ,Administrative Executives ,Administrative Assistants
Executive Officers ,Junior Secretaries ,Personal Assistants ,Private Secretaries ,Personal Coordinators
Executive Support Officers ,Office Assistants ,Office Managers ,Any staff in the administrative & secretarial position
What will you learn?
– An awareness of effective self-management and personal productivity.
– An awareness of effective problem solving skills, managing your work relationships using emotional & intelligence.
– How to react to these non-verbal messages (Understanding the various type of Non-Verbal messages) for setting goals safe systems of work.