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Be proactive, anticipate needs, be prepared and exceed expectations

To be a successful assistant you have to be willing, able, flexible and proactive. Think ahead and plan, carry out tasks before they are required, anticipate problems and try to solve them. Use quieter periods to pre-empt requests. Be organised and prepared in advance (including updating and organizing paperwork and files). A successful assistant deals with as much as possible to prevent it landing on the boss’s desk, and endeavors to always exceed expectations.

Is Constant communication the right method to teach your boss

Train your boss to communicate with you regularly – this is crucial to the success of your relationship. You should know where your boss is at all times even though you may not reveal this to others. Throughout your relationship it is imperative to have regular meetings and continuous communication – possibly every day, or whatever works for you both and complements your schedules.

The beginning of a business relationship

‘One of the most important things you can do is to keep well informed and up to date about the business sector you work in, trends in your company and changes in technology.’

Gillian Richmond, European Chairperson for European Management Assistants