When mistakes are made many people are reluctant to apologies, fearing that admitting fault will harm their reputation, result in punishment or simply make them look foolish.
Tip from Sue Robson: ‘When bosses arrive at the office, either first thing in the morning or when returning from meetings, don’t stop them as they pass your desk to give them their messages and so on. Give them a few minutes to settle in instead of demanding immediate attention. They may have other things on their minds before they are ready to see you.’
To be a successful assistant you have to be willing, able, flexible and proactive. Think ahead and plan, carry out tasks before they are required, anticipate problems and try to solve them. Use quieter periods to pre-empt requests. Be organised and prepared in advance (including updating and organizing paperwork and files). A successful assistant deals with as much as possible to prevent it landing on the boss’s desk, and endeavors to always exceed expectations.
Zelda la Grange, Madiba’s long-term personal assistant, has penned this must-read letter to the late Nelson Mandela, the former President of South Africa with whom she worked for two decades of her life…
Be prepared to experience a sense of loss with this transition. Although this may be an exciting and much anticipated change, it is still a change and with change comes feelings of uncertainty. Know that what feels uncertain now will soon enough be your new ‘normal’. As a part of my series about the “…
In today’s business world, you very rarely luck into things. The rise of the gig economy and multiple careers means that personal assistants (PAs) need …
There are still so many stories about Princess Diana that have yet to be told. In Smithsonian Channel’s documentary, Princess Diana’s “Wicked” Stepmother, former personal assistant and butler Paul Burrell is telling a few.
Ma Anand Sheela(formerly the personal assistant), to be subject of upcoming Netflix-Dharmatic documentary
Ma Anand Sheela, formerly the personal assistant of Bhagwan Rajneesh or Osho, will be the subject of an in-production Netflix documentary, …
A woman from Sydney, Australia, got a lot more than she bargained for when she tried to sell an autographed copy of President Trump’s book The Art of the Deal on Facebook.
Popular Nigerian OAP and fashion entrepreneur, Toke Makinwa says one thing she wanted for her 35th birthday is buying a car for her assistant.
The CEO, who didn’t have a personal assistant, said there was an employee who had the responsibility of ordering office supplies, but it was typically …
Train your boss to communicate with you regularly – this is crucial to the success of your relationship. You should know where your boss is at all times even though you may not reveal this to others. Throughout your relationship it is imperative to have regular meetings and continuous communication – possibly every day, or whatever works for you both and complements your schedules.
‘One of the most important things you can do is to keep well informed and up to date about the business sector you work in, trends in your company and changes in technology.’
Gillian Richmond, European Chairperson for European Management Assistants
To help build effective relationships, gain respect and encourage people to listen to you, it is important to act professionally and look professional.
When you wake up in the morning you can choose to have a ‘can do’/‘can be’/‘will do’ happy attitude to work, to motivate yourself and say ‘I’m really looking forward to work today and am eager to get started’.
In order to build excellent effective relationships and understand others, it is important that you understand yourself first.