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Remembering people’s names is a very big deal

When people introduce themselves to you and you don’t quite catch their name, then ask them to repeat it. If it is an unusual sounding name you might ask them to spell it for you and comment on what a nice name it is – that will help you to remember it. Use the name yourself as often as possible (without overdoing it!) as that helps you remember it – and helps build on the first impressions you make. Bear in mind that the more often you hear and see the name, the more likely it is to sink in. If the person has a card then make sure you get one, and write any appropriate information that you wish to remember on the card.

The secrets of good networking

You should actively network when you attend training sessions, conferences, exhibitions, social events, work meetings, alumni events, evening classes, the gym or even your office restaurant/canteen – you just never know what you will learn and where it will lead. You also never know just how many connections we all have. It is said that we have approximately 250 contacts each, so imagine the potential when we get chatting together! It is also said that you only have to make an average of six connections to get to anyone in the world you want to talk to. You don’t know who knows who… who knows who knows who… or even who knows what… until you get talking and networking.

Where to network?

There are also excellent resources and social networking facilities on the internet, including Friends Reunited, Facebook, Twitter, Xing, Linkedin and many others. Please note it is important to do an internet search on your own name to make sure there is no false information about you out there. Volunteer to attend your company’s client events and be on the registration table where you can meet and network with the clients – this both helps later when you are speaking to them on the phone and can put a face to the name, and lets you become more familiar with them, which helps relationships between your companies.

There are more benefits of networking we miss

Networking can be used to benefit you in a number of ways; for example it can gain you access to someone in a position of authority who can help you or offer advice. Similarly, it can let you find help for a project you may be working on, such as fundraising for a charity. Your network is also one of the most powerful tools you can have when you are thinking about changing jobs.

Ergonomics: your health and safety

Failure to observe ergonomic principles may have serious repercussions, not only for individuals, who could develop illnesses like repetitive strain injury, but for whole organisations. They can be held responsible if they do not enforce ergonomic principles, or at the very least suffer a high level of sickness absence.

How good should be your Voice quality at work?

It may be necessary to have a microphone to make sure you are heard by everyone, depending on the numbers in the room, the acoustics and the volume of your voice. Everyone needs to be able to hear you well so you have to project your voice to the back of the room. Your voice should not be monotonous as it would be boring to listen to and you will appear unenergetic and lacking in confidence.

How important is having eye-contact during presentation?

When presenting you should try to keep eye contact with each delegate for about five seconds, or until a message is completed. The benefits of good eye contact are that:

 You will make a connection with each person and they will feel included and involved.  You encourage the audience to participate.
 You appear more in control, and less nervous or uncertain.
 You will establish a two-way communication and you can

Principles for preparing your presentation

Remember that verbal and non-verbal communication work together to convey a message. You can use non-verbal signals and gestures to reinforce and support what you are saying, especially when presenting. You project credibility through your body language, voice quality, gestures, eyes and posture.

Time Management Briefly explained

Manage your time by prioritising your workload using the task prioritisation matrix, and understand the difference between the important things and the urgent things. Motivate yourself to reach the deadline by being clear that: ‘I have to do this task because… by (such a time)… and why it’s needed by that time is because…’ Ask yourself if you are working on the right thing at the right time in the right way and eliminate procrastination. Organise yourself and your boss so that you are able to meet deadlines by following the e-mail guidelines, using the power of the subconscious to help you be creative and get rid of your negative gremlins. Stretch your goals, which in turn increases your self-belief and your confidence, and have fun to decrease stress levels.