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Tag#learning

Telephone etiquette at work/life

Answer the phone with a smile on your face. The smile can be ‘heard’ and you will sound happy and pleasant. If you are extremely busy and getting stressed with your work, take a deep breath before you answer the phone to calm you down and make you sound normal and not anxious.

Gossips at work…Constructive or destructive

Almost everyone gossips at some point. The most common definition of gossip is ‘any conversation between two or more people about another who is not present’, and if you have never been in this situation then you must be the only exception! Gossip is difficult to avoid – you have to be aware at all times as you could be dragged into gossiping innocently. You can reduce the likelihood that any gossip will be about you or your work by remaining professional…

Your listening skills

When you are listening to someone it is appropriate to listen for at least 80 per cent of the time and speak for 20 per cent. You will speak to clarify your understanding, to show you are listening by paraphrasing, and when the other person asks you for an answer.

A Perfect E-mail communication

E-mails are easy to send but so difficult to retrieve (if at all), and when writing them you should carefully consider the tone and message conveyed. They must be professional, with correct grammar and spelling.