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Tag#learning

Your listening skills

When you are listening to someone it is appropriate to listen for at least 80 per cent of the time and speak for 20 per cent. You will speak to clarify your understanding, to show you are listening by paraphrasing, and when the other person asks you for an answer.

A Perfect E-mail communication

E-mails are easy to send but so difficult to retrieve (if at all), and when writing them you should carefully consider the tone and message conveyed. They must be professional, with correct grammar and spelling.