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The handshake and on…

When you first meet your boss, clients or colleagues, you should shake hands in the most effective way as this makes a deep impression on people. You should confidently offer your hand to shake whilst still maintaining eye contact. Good eye contact is paramount

Tone of voice. Is it that important?!

It is really important to speak with the right tone of voice and show the right attitude so that people want to be around you and enjoy your company. If your tone suggests a condescending attitude, boredom, or anger, you will lose respect and people will no longer want to spend time speaking with you or listening to what you have to say.

Image, perception and first impressions

Relationship management starts as soon as you meet someone. People make their minds up about each other in the first few seconds of meeting, so it is extremely important to make the right impression. Those first impressions last and can decide whether you get what you want from your meeting and perhaps even make the difference between getting a job or not!

What the boss–assistant relationship means to you

It is important to get the boss–assistant relationship right because, emotionally, we are most affected by intimate relationships and power relationships. And the power relationship in your life is with your boss; assistants probably spend more time with their bosses than the bosses do with their spouses. A bad relationship with a boss could cause anxiety, unhappiness, stress-related problems and even a risk of depression/illness. It is the number one reason that people leave their jobs. It can also cause physical symptoms such as high blood pressure.