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Your listening skills

When you are listening to someone it is appropriate to listen for at least 80 per cent of the time and speak for 20 per cent. You will speak to clarify your understanding, to show you are listening by paraphrasing, and when the other person asks you for an answer.

A Perfect E-mail communication

E-mails are easy to send but so difficult to retrieve (if at all), and when writing them you should carefully consider the tone and message conveyed. They must be professional, with correct grammar and spelling.

Be accountable: take pride in a high standard of work

Tip from Sue Robson: ‘When bosses arrive at the office, either first thing in the morning or when returning from meetings, don’t stop them as they pass your desk to give them their messages and so on. Give them a few minutes to settle in instead of demanding immediate attention. They may have other things on their minds before they are ready to see you.’