The Advanced Skills for Elite Administrative and Executive Assistants training course teaches you how to develop the competency for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.
After completing this course, you will have learned the following: how to develop and enhance your social intelligence and flexibility to adapt to the superior’s working style, the capability to represent your manager if necessary, office and people management skills, scheduling skills, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.
This training course can be delivered at your premises by one of our expert local or international trainers upon request.
About this course
During this course, participants engage in learning in theory and practice the duties of an administrative assistant. This interactive course includes activities to enhance learning and the development of practical skills.
The course involves the development of skills and knowledge that the job of an administrative assistant demands. These include developing social intelligence, flexibility, management skills, people management skills and prioritizing tasks.
|Advanced Skills for Elite PA’s and Executive Assistants – Lesson 1|
The Advanced Elite PA and EA
WelcomeRole DefinedCompetencies of an Elite PA/EAReflection
|Advanced Skills for Elite PA’s and Executive Assistants – Lesson 2|
Working with your Manager
LDP Review – Communication Evolution ToolOk so that’s thinking and doing…. How about communicating?Adjusting your style for a better approach:Reflection
|Advanced Skills for Elite PA’s and Executive Assistants – Lesson 3|
Handling Difficult and Demanding People in the workplace
Four General Intents Shaping BehaviourWhat drives BehaviourCoping techniques for Difficult and Demanding Managers7 Types of Difficult Managers and Colleagues to ManageReflection
|Advanced Skills for Elite PA’s and Executive Assistants – Lesson 4|
Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s
Should I negotiate or say NO to the taskShould I say YES to the person but NO to the taskReflection
|Advanced Skills for Elite PA’s and Executive Assistants – Lesson 5|
Managing the Office
Delegation below, sideways and upwards10 Rules for Successful Delegation1. Determine what can be delegated2. Pick the right person3. Explain why you are delegating4. Be specific be SMARTER5. Set them up for success6. Touch base7. Don’t micromanage8. Offer feedback/Ask for feedback9. Say thanks – Be patient10. Don’t over delegateDelegating to ProfilesReflection
|Advanced Skills for Elite PA’s and Executive Assistants – Lesson 6|
Social Media Management
9 Steps to help you manage social mediaHow Often:Dealing with negative comments:Do I need to check with anyone?If in doubt, don’t post it!!!Using photos/videos – rulesSharing Information:Engagement:Monitoring:Physical Posting vs Auto Posting:Reflection
|Advanced Skills for Elite PA’s and Executive Assistants – Lesson 7|
Work – Life Balance
Distress versus Eustress?Causes of Stress4 Major Signs and Symptoms of StressAre you fueling the fire?Control your CortisolMindfulnessReflection
|Advanced Skills for Elite PA’s and Executive Assistants – Lesson 8|
Create an Action PlanAccountability = Action
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